Frequently Asked Questions

Everything you need to know about shopping with H&A Middle East

What are your shipping options within the Middle East?

We offer standard and express shipping across the GCC. Delivery typically takes 2-3 business days within the UAE and 5-7 business days for international regional orders.

What is your return and exchange policy?

You can return or exchange any unworn item with original tags attached within 14 days of delivery. Please note that for hygiene reasons, jewelry and intimate apparel are non-returnable.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery for orders within the UAE, Saudi Arabia, and Kuwait. A small service fee may apply depending on your location.

How do I know which size to choose?

Each product page features a detailed size guide tailored to the specific garment's fit. We recommend measuring yourself and comparing it against our chart for the best results.

Are the materials used sustainably sourced?

At H&A Middle East, we prioritize high-quality fabrics and work closely with manufacturers who adhere to ethical production standards and sustainable sourcing practices.

How can I track my order status?

Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to our courier partner's portal to monitor your delivery in real-time.